How do I proceed through the check out process?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.
What methods of payment do you accept?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
How safe is my personal information?
How does shipping work?
ELLENA’ TOYS partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, PRC, India, etc.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 14 – 30 business days to arrive. Please do not panic if it does not show up immediately, it’s on its way 🙂
We offer international shipping options too – no matter where you are, you can buy from us!
What if I need to return something?
No worries! Contact us and we’ll help guide you through the process to send the item back.
Can I cancel my order?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country might not be supported by our logistics, we will inform you right away and make necessary changes to your order or give you a full refund (as you decide).
Which browser should I use to view your site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.